The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Yes, please send the dimensions/details of what your looking for and we will customize your order.
Yes, we will take your dimensions and design to make a sample. We will send you pictures to see if your happy with the sample and will move forward with your order!
Yes, please message us prior to placing your order and include the quantity and we will send you a discount code to use!
We always recommend mounting our brackets into studs. Especially if you plan to put anything heavy on your shelves. If you can't hit a stud, you can use drywall anchors. However, in that case I would be careful on how much weight you put on the shelf.
*When mounting brackets with support bars, we suggest using a hex head screw and wrench to secure. You can put the screw into the bracket and walk it into the wall.
If you need any additional help, please reach out to us! We are happy to answer your questions.
Over time, most metal will oxidize or "rust". The rate at which this happens varies and depends on the environment and level of humidity.
Since our customers preferences varies, if you choose to leave the steel raw, we recommend using a dry scotch brite pad or steel wool to remove any visible "rust" as it occurs.
Some customers paint our products with rust protecting paint, like Rustoleum, or they use beeswax to coat the metal to help prevent "rusting".
We also offer clear coat as an option to help protect the metal before it leaves our shop!
At Industrial Farm Co., we truly want you to be fully satisfied with the items you purchased!
If you are not satisfied, or have ordered the wrong size you may return the bracket(s) within 14 days of delivery for a full refund of the purchase price, minus the original shipping.
All refunds will be made after returned items are received. Cost of return shipping is the responsibility of the customer.
Restocking Fee: For return orders of 20 or more brackets there will be a 20% restock fee.
Please reach out to us if you have any questions or concerns!
Since we never know what material our clients are mounting our products on, we would hate to send out the wrong screw type/length needed.
We are happy to give you suggestions, however we always recommend consulting a professional installer if you are unsure how to mount them or if they are installed correctly.